Vitalii S Jub

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Verified Reviewer

Cancel ticket purchase before its too late - : Localizador: 7D2KX7

Please cancel my ticket purchase. Tickets details are: Localizador: 7D2KX7 Nº Billete: 728010****703 Please issue the refund, as I i'm sick and can not travel tomorrow.
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Loss:
$60
Pros:
  • Convenience to sped the money
Cons:
  • Very bad support

Preferred solution: Full refund

Vitalii S Jub

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tarragona, Catalonia

Cancel tickets

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ACP Rail International - Cancel tickets
Updated by user Nov 06, 2023

The ticket which was sold to me was none refundable, and I had no options to understand this. If there would be clear choice I would purchase slightly more expensive, but refundable ticket.

Original review Oct 29, 2023
I could not contact customer support and there is no mechanism to cancel ticket and refund the money. Once you paid - you lost it, you can not get it back at all. Phone numbers do not work. Emails nor read. Its a *** company.
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Do not use them!

Daniele G Zhi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

They don’t answer

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ACP Rail International - They don’t answer
Ive made a purchase on their website and they took my money without giving me the ticket because this ticket is not avaiable on your country. I tried to call them and to write to them via email but they didnt answer :(
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Loss:
$363
Pros:
  • It should be a great solution for those who travel a lot by train
Cons:
  • No customer service and i hadnt received the ticket
  • But i paid

Preferred solution: Full refund

Anonymous
map-marker Enfield, Enfield

Refund of unused Flexi Brit rail pass

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I have sent several emails and rang the toll free number twice with no response or acknowledgement of my enquiry. I have an unused Flexi Brit rail pass I would like to return for a refund. I would like to know where to return the unused pass too and what time frame I have in which to do this.
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User's recommendation: I was disappointed at not receiving an answer to my question. After I contacted pissed Consumer.com and they contacted the company I received a reply from the company almost immediately. They said they had received no prior correspondence from me. My question was then answered when I text back for more clarification the customer service responded immediately to my further enquiry.I am not sure what happened to my previous correspondence but once they had been contacted by Pissed consumer they responded and dealt with my question immediately.

Anonymous
map-marker Bovingdon, Hertfordshire

No confirmation/validation email for Railpass

I accidentally deleted my confirmation email for my Britrail Flexipass M-Pass Youth, and I desperately need a way to validate my pass ASAP
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Vitalii S Jub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tarragona, Catalonia

Bad, call service does not work and you can not contact anybody

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in this company. Call service does not work. I can not contact nobody, what do I do ? The service is just great - nobody in there, phones don't work
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Loss:
$60

Preferred solution: Full refund

Andreas A Vjf

Good online service, unthrustful British mail

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The rail passes that I had bought didn't arrive. I contacted ACP, where I immediately got a friendly answer and a confirmation, that new passes were issued and sent from London. These had still not appeared after 8 days (mail should take 2-3 days from UK to Sweden). The day after, they came, and according to the stamp on the letter, ACP had sent them on the very day I got the second passes issued. ACP did a great job trying to resolve a situation where our departure got closer and closer.
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Pros:
  • Customer service
Cons:
  • Mail delivery less trustworthy
Reason of review:
Good customer service
Arnell Iod
map-marker Curacao, Netherlands Antilles

Review ACP Rail MASSIVE Overcharge

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I booked rail tickets in Europe on ACP Rail's website thinking I would receive a reasonable fare. We were travelling from a town in Slovakia to Budapest and decided to travel 1st Class. The tickets arrived by mail costing a total of $328.00 for 2 tickets plus $15 shipping and handling. On arriving at the station, I inquired as to the cost should I book today and was quoted 43 euros each (approximately $65.00). On my return, I contacted ACP and was fobbed off. I believe I have been grossly overcharged and want to warn other potential consumers of ACP Rail's pricing policy.
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Loss:
$180
Pros:
  • Ticket delivery
Cons:
  • Gross overcharging
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

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